Transaction Procedure Step by Step

Place orders:

You have to email us at :

email : sales@di-mobile.com

cc : di_mobile@live.com

Tell us :

- What model you want to buy and the quantity
- Your full and complete : Name, Address, Contact, Email

We check the availability of your order and confirm back to you

Note : Please place your order every working day earlier from 11am - 4pm

Steps after Placing orders:

a. Payment according to proforma invoice.

Once confirm, we will email your Purchase Invoice/ Proforma Invoice and our Public Bank Account. After you have settle your payment, please sms to us.
( For Maybank Account buyer please sms to us before we issue the Purchase Invoice )

After we issued your Purchase Invoice and email to you, you Cannot Cancel your order.

Once we have received your money in our bank account, we will proceed the packing and delivery.

Note : Please settle your payment before 4pm at the same day we confirm your order, to proceed the delivery at the same day

b. Shipment after received payment.

POSLAJU/SKYNET/GDEX/NATIONWIDE EXPRESS/ABX/AIRPAK

Recommended : Airpak
Charges : Peninsula : RM15
Sabah/Sarawak : RM25

Tracking number will be sms to you before 8pm at the same day after you settle your payment

For those item ordered non received after 3 days payment have made, please write in :
Email : di_mobile@live.com

Please report immediately if the item send is defective or something is missing when received the parcel.
Please do not send to other technician for checking or repairing purpose if it is still under warranty period. If not , consider Void

Public holiday and weekend no shipment due to safety purpose, please understand.

Delivery time normally 1-2 working days for Peninsula Malaysia, Sabah and Sarawak, but mostly all our customer already get their package in just one day.
For Singapore and Indonesia normally delivery time 3-7 working days.

DONE. You just wait at your delivery address for your package to reach direct to your doorstep .

Service Warranty

General Information

Service Warranty Policy

To assure our clients with best after sales services, we give 2 months service warranty for the mobile phone beginning from the date of proforma invoice. LCD screen and case not included in the warranty.

Our service warranty includes only malfunctions due to manufacturing defects.

We will repair at our option, any defective products or parts thereof the product to the consumer in working condition.

Upon request from us, the consumer must provide the proforma invoice number and IMEI number of the mobile phone.

The warranty period will not be extended or renewed or otherwise affected due to subsequent resale, authorized repair or replacement of the product.

Our Service Warranty does not include:

Abnormal use, misuse,drop set or improper storage.

Handsets exposure to excessive temperature, breakage, liquids, moisture, dampness, steam, heavy sweat, high voltage or other such environmental conditions.

Rough handling

Unauthorized repairement and accessories.

Repairing the handsets without authorization.

Our service warranty does not cover expendable items include : sling, antenna, chassing, touch pad, LCD, earphone, battery, usb cable, charger, camera.

The service warranty is applicable for all mobiles purchase from us only.

Return Policy

General information

We will accept returns on products delivered in error, not as ordered, or quality problem which has to be returned for fix. All returns for products delivered in error, not as ordered must be authorized with us directly when you received your package. We will not accept any return for more than 3 days after you received your phone. We will not accept any return if have any scratch in your mobile phone.

For the phone problem in warranty period please send back to us for repair.

Please email us and we will be happy to make arrangements with you about any return issue.

Conditions

1. Please only return the mobile phones after receive our confirmation.
2. Sender has to pay the shipping cost for return.
3. If the mobile phones found no problem after return, we will not bear shipping cost for returning and sending again.
4. We don't bear cost of shipping for sending back to you the mobile phone after repaired.

How to return

Step 1.
Please let us know by email if there is any quality problem. Please include proforma invoice number, model number, IMEI number ( by input *#06# ) when report quality problem. We will help to solve the problem before send back to us for fix. If the problem can't be solved, please follow the following next steps.

Step 2.
Please send back the mobile phones by Airpak, Nationwide, GDEx or ABX .

Please inform us after you ship and email us the tracking number.

Step 3.

Please return the mobile phone with one battery only back to us. Please don't inlcude any other accessories and packages to reduce your shipping cost.

Please pack the mobile phone and battery well to avoid damage during transportation.

Please note above points are very important.

Step 4.
Please let us know after you return the phone and email us the tracking number. We will inform sender after we receive the returned mobile phone(s).

We will fix the phone and send you the mobile phone again after fix.